Consumer Complaints How Do I Resolve a Consumer Problem? This section will walk you through the steps to becoming your own consumer advocate. It will also point you to places that can assist you along the way. What to say to the business Put it in writing (here's a form letter) Mediation (coming to an agreement without suing) I want to go to court (or talk to a lawyer) Who Else Should I Tell About My Problem? It's a good idea to tell a government agency as well. Agencies need a heads-up from you to find out when problems are developing that they should look into. You may help to prevent someone else from becoming a victim. Complain to the Office of the Attorney General DC Agencies and Organizations Selected Maryland and Virginia Consumer Agencies Federal Agencies and Nonprofit Organizations